Insider’s Travel: our approach to a COVID-19 world
Updated June 18, 2020
As the world continues to respond to the spread of COVID-19, Insider’s Travel has suspended our tours between March 17 and July 31, 2020. While we are beginning to see an easing of restrictions, we are closely monitoring how and when we can resume our tours as our clients’ safety is our top priority.
We are very aware of the complexities we are facing and mindful of our clients’ concerns. We are following developments on a daily basis and we are more than happy to answer your calls or emails. We are also updating this webpage with information as it emerges.
Our continued working hours are Monday – Friday, 9 a.m. – 6 p.m. GMT+1 to assist clients with rescheduling their holidays, hosting our new Virtual Experiences, and planning our regularly planned, small group Escorted Journeys that will start in September, assuming it is safe and legal.
We appreciate your understanding during this challenging time and look forward to working with you on your future travel plans!
Book Your (late) 2020 & 2021 Escorted Journeys with Confidence
Insider’s Travel is providing new, more flexible booking policies in order for you to plan your future travel with complete peace of mind. For new bookings made for Journeys and Tours (not including our Trip Design services) this year and in 2021 by September 30, 2020, you may now change or cancel up to 30 days prior to departure in the event of COVID-19-related reasons** — whether at home or in your travel destination — and receive a credit toward future travel.
Our Trip Design services are not refundable but we will offer a free rescheduling service should your trip dates be affected for COVID-19-related reasons**
Click here for Insider’s Travel new 2021 Escorted Journeys, or call Joanna +34 699 493 193 for information and to book.
Or, click here for Insider’s Travel Tours and Experiences.
For More COVID-19 Information
If you are based in the UK, we strongly recommend that all clients monitor the FCO travel advice page. Sign up to receive email alerts for the country you’re visiting: GOV.UK Foreign Travel Advice.
If you are based in Australia, please check the latest Government travel advice: Australian Government Department fo Health
If you are based in New Zealand, please check the latest Government travel advice: New Zealand Immigration.
Based elsewhere and have a question? See below or read more about Coronavirus: World Health Organisation (WHO).
** USA BASED CLIENTS – COVID-19-related reasons include:
- The U.S. Department of State issues a Level 4: Do Not Travel Global Health Advisory, or the government in the guest’s country of residence restricts all but essential travel
- The U.S. Department of State issues a Level 4: Do Not Travel due to COVID-19 for the destination the guest is travelling to, or the government in the guest’s country of residence issues a comparable advisory
- The destination the guest is travelling to has entry restrictions in place that prohibit the guest from travelling, such as closed borders or extended quarantine requirements
- International flights are cancelled without alternative routing available for guest to use to reach the destination(s) in the itinerary
Once our tours resume, we will be complying with all relevant local health recommendations in order to maintain maximum hygiene for the safety of our clients and local providers.
For our full Terms & Conditions for our Escorted Journeys, click here.
Thank you for your patience and continued support.