Terms & Conditions: Journeys

Insider’s Travel: our approach to a COVID-19 world
Updated October 5th , 2020

As the world continues to respond to the spread of COVID-19, we at Insider’s Travel suspended our tours in Spain.  While we are beginning to see an easing of restrictions in some parts, we are closely monitoring how, where and when we can resume our tours as our clients’ safety is our top priority.

We are very aware of the complexities we are facing and mindful of our clients’ concerns. We are following developments on a daily basis and we are more than happy to answer your calls or emails. We are also updating this webpage with information as it emerges. 

Our continued working hours are Monday – Friday, 9 a.m. – 6 p.m. GMT+1 to assist clients with rescheduling their holidays, hosting our new Virtual Experiences, and planning our regularly planned, small group Escorted Journeys that will start late 2020, assuming it is safe and legal.

We appreciate your understanding during this challenging time and look forward to working with you on your future travel plans! 


Book Your (late) 2020 & 2021 Escorted Journeys with Confidence

Insider’s Travel is providing new, more flexible booking policies in order for you to plan your future travel with complete peace of mind. For new bookings made for Journeys and Tours (not including our Trip Design services), you may now change or cancel up to 30 days prior to departure in the event of COVID-19-related reasons** — whether at home or in your travel destination — and receive a credit toward future travel. 

Our Trip Design services are not refundable but we will offer a free rescheduling service should your trip dates be affected for COVID-19-related reasons**

Click here for Insider’s Travel new 2021 Escorted Journeys, or call Joanna +34 699 493 193 for information and to book.

Or, click here for Insider’s Travel Tours and Experiences. 


For More COVID-19 Information

If you are based in the UK, we strongly recommend that all clients monitor the FCO travel advice page. Sign up to receive email alerts for the country you’re visiting: GOV.UK Foreign Travel Advice.

If you are based in the US, please check the latest Government travel advice: US State Department Travel Advice and the CDC.

If you are based in Australia, please check the latest Government travel advice: Australian Government Department fo Health

If you are based in New Zealand, please check the latest Government travel advice: New Zealand Immigration.

Based elsewhere and have a question? See below or read more about Coronavirus: World Health Organisation (WHO).

** USA BASED CLIENTS – COVID-19-related reasons include:

  • The U.S. Department of State issues a Level 4: Do Not Travel Global Health Advisory, or the government in the guest’s country of residence restricts all but essential travel
  • The U.S. Department of State issues a Level 4: Do Not Travel due to COVID-19 for the destination the guest is travelling to, or the government in the guest’s country of residence issues a comparable advisory
  • The destination the guest is travelling to has entry restrictions in place that prohibit the guest from travelling, such as closed borders or extended quarantine requirements
  • International flights are cancelled without alternative routing available for guest to use to reach the destination(s) in the itinerary

Once our tours resume, we will be complying with all relevant local health recommendations in order to maintain maximum hygiene for the safety of our clients and local providers. 

For our full Terms & Conditions for our Escorted Journeys, click here. 


Thank you for your patience and continued support. 

Stay safe,

Insider’s Travel


Insider’s Travel Ltd. Company number : 12022126
Registered office: 1 Dovecote Mews, Manchester M21 9HN, United Kingdom