Terms & Conditions, Insider's Travel

Terms & Conditions
Insider's Travel

These booking conditions, together with our privacy policy [https://insiderstravel.io/privacy-policy/] and any other written information we brought to your attention before we confirm your booking, form the basis of your contract with Insider’s Travel Ltd of 3 Finney Drive, Manchester, M21 9DR (registered in England No. 12022126). Please read them carefully as they set out our respective rights and obligations. In these booking conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person added to a booking or to whom a booking is transferred. The Package Travel and Linked Travel Arrangements Regulations 2018 can be found here: https://www.legislation.gov.uk/uksi/2018/634/contents/made

 

DEFINITIONS

The following terms shall have the meanings set out below when used in these terms & conditions:

“Tour” – means flights or other transport, accommodation, and/or all other holiday-related products and services that we have agreed to provide   you with under this booking and that are booked before your departure.

“Significant Change” – Includes the following when made before your scheduled departure:

a change of resort area for the whole or a major part of your holiday,

a change of accommodation to that of a lower official classification for  the whole or a major part of your holiday,

a change of UK departure airport except between:

The London airports: Gatwick, Heathrow, Luton, Stansted, London City and Southend

The South Coast airports: Southampton, Bournemouth and Exeter

The Southwestern airports: Cardiff and Bristol

The Midlands airports: Birmingham, East Midlands and Doncaster Sheffield

The Northern airports: Liverpool, Manchester and Leeds Bradford

The Northeastern airports: Newcastle and Teesside

The Scottish airports: Edinburgh, Glasgow, Prestwick and Aberdeen

a change of outward departure time or overall length of your holiday by more than twelve hours.

a significant change to your itinerary, missing out one or more destination entirely (in this context, destination shall mean a location on the trip such as a town or city and not one stop or visit at a particular location).

“Package” – Means a package as defined in the Regulations.

“Party” – Means, where applicable, any person on whose behalf you book a Tour.

“Proposal” – Means the proposal for your Tour that we communicate to you by letter/email and which may be updated by us at any time prior to confirmation of booking. 

“Regulations” – The Package Travel and Linked Travel Arrangements Regulations 2018: 

https://www.legislation.gov.uk/uksi/2018/634/contents/made

 

Unless these Booking Conditions state otherwise, any reference to European Union law and/or International Conventions in these Booking Conditions, that is directly applicable or directly effective in the United Kingdom is a reference to how it applies in England and Wales. This includes where the law has been retained, amended, extended, reenacted, or given effect on or after 11pm on 31st January 2020 (including the transition period).

 

2) BOOKING & PAYING FOR YOUR ARRANGEMENTS

At the time of requesting a booking with us you must pay us a deposit (or full payment if you are booking within 8 weeks of departure) and complete the booking form. A booking is not made until we issue you with a booking confirmation. We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation. Upon receipt, if you believe that any details on the booking confirmation or any other document are incorrect you must advise us immediately (and in any event within 5 days of receipt of our booking confirmation) as changes cannot be made later and it may harm your rights if you fail to notify us within this period. 

 

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking they:

(a) have read these booking conditions and have the authority to and agree to be bound by them;

(b) consent to our use of personal data in accordance with our privacy policy a copy of which can be found at https://insiderstravel.io/privacy-policy/ and are authorized on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);

(c) are over 18 years of age and when placing a booking for services with age restrictions declare that they and all members of the party are of the appropriate age to book and participate in those services; 

(d) accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

 

3) GOVERNING LAW

This contract is governed by English Law, and the courts of England shall have exclusive jurisdiction over any disputes which arise over them.

 

4) PRICING

We endeavour to ensure that all the information and prices we supply to you are accurate, however occasionally changes and errors occur, and we reserve the right to correct prices and other details where errors have occurred. It is your responsibility to check the current price and all other details before making your booking.

The price of your Tour was calculated using the rate of exchange quoted in oanda.com on the date that the cost of the Tour was finalised. 

 

We reserve the right to make changes to advertised prices at any time before your booking is confirmed by us. In the event of a change in our price we will notify you prior to confirming your booking.

 

Once the price of your chosen Tour has been confirmed and you have received your confirmation invoice, the price of your booking may only change due to increases which are a direct consequence of changes in: (a) the price of the carriage of passengers resulting from the cost of fuel or other power sources; (b) duties, taxes or fees applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including, but not by way of limitation, tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and (c) exchange rates for currencies relevant to the package. 

 

You will be charged for any increase in accordance with this paragraph. However, if the resulting increase is greater than 8% of the price of your booking (excluding the cost of insurance, amendment charges and/or additional services or travel arrangements), subject to availability and at our discretion, you will have the option of transferring your booking to another holiday with us (if this is of equivalent or higher cost you will not have to pay more but if it is of lower cost you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, less any amendment or cancellation charges already incurred. Should you decide to cancel your booking as permitted due to price increases, you must exercise your right to do so within 7 days from the date printed on the final invoice. Should the price of your booking go down due to the above -mentioned price variations, then any refund due will be paid to you less an administration fee of £50 (plus VAT).

 

There will be no increase or decrease in the cost of your booking within 20 days of the scheduled date of your departure. 

 

Your booking request must be accompanied by the full amount of the required deposit stated in the Proposal provided to you by us or on the website. The balance (if any) of the cost of your booking must be paid not later than 8 weeks prior to the scheduled date of departure. If your booking is within 8 weeks of departure, the full cost of the booking must accompany your booking request. We reserve the right to treat your booking as cancelled by you if the balance of any amounts due under a confirmed booking are not received within the required time, in which event any cancellation charges set out in paragraph 7 below will become payable.

 

5) INSOLVENCY PROTECTION

Insider’s Travel Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ‘The Package Travel, Package Tours Regulations’ all passengers booking with Insider’s Travel Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. Your money is fully protected and is held within an independent Trust Account, managed by Protected Trust Services Ltd of 307-315 Holdenhurst Rd, Boscombe, Bournemouth BH8 8BX and its Trustees, chartered accountants – Elman Wall Ltd of 8th Floor, Becket House, 36 Old Jewry, London EC2R 8DD.  All bookings from Friday 19th August 2022 are protected under PTS. The Protected Trust Services member identification number for Insiders Travel Limited is 5844 [https://www.protectedtrustservices.com/consumer/]. Protected Trust Services is itself an ATOL holder with registered ATOL number 11330 [https://www.protectedtrustservices.com/consumer/]. The franchise ATOL registration number for Insider’s Travel Ltd under the PTS ATOL franchise is 12359.

 

6) CHANGES TO YOUR BOOKING

If, after our written confirmation has been issued, you want to change any part of your booking please contact us immediately and we will do all we can to help you, but it may not always be possible. All requests for changes must be in writing and made by the person who made the original booking. Any changes will be subject to a £50 administration fee per person plus any additional actual cost incurred by us in making the amendment. Where a requested amendment cannot be made and you decide to cancel the booking, our cancellation policy will apply, and cancellation fees may be payable in accordance with paragraph 7.

 

Some travel arrangements cannot be changed after a reservation has been confirmed. Any alteration would therefore incur a cancellation fee up to 100% of the cancelled element of the reservation, together with additional fees for the revised arrangements. This would mean you paying for both the cancelled arrangements and any new ones at full cost.

 

Transfer of Booking:

If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:

(a) that person is introduced by you and satisfies all the conditions applicable to the holiday;

(b) we are notified not less than 7 days before departure;

(c) any third party providers, such as airlines, permit the requested changes;

(d) you pay any outstanding balance payment, an amendment fee of £50 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and

(e) the transferee agrees to these booking conditions and all other terms of the contract between us.

 

7) IF YOU CANCEL YOUR BOOKING PRIOR TO DEPARTURE

You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in paragraph 7 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

 

You, or any member of your Party, may cancel your travel arrangements at any time. If any member of your Party decides to cancel, then you, as the person who made the booking, must notify us in writing by email or post as soon as practical. Cancellation will not be effective until it is received and acknowledged by us in writing to you. You will be liable and responsible for the following cancellation charges which are a percentage of the total booking cost (unless different cancellation charges applicable to your holiday are notified to you prior to or at the time of Booking in which case the cancellation charges notified to you will always take precedence over the cancellation charges in this clause).

 

Period before departure – – Cancellation charge (% of total booking price)

More than 56 days – – Loss of deposit

56-28 days – – 50%

27-15 days – – 75%

14 days or less – – 100%

 

Please note that certain charges such as insurance premiums and amendment charges are non-refundable.

Important Note: Certain arrangements may not be amended or cancelled after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of the total booking price notified to you.

In cases of cancellation, you may wish to check the terms of your insurance policy and where appropriate notify your insurer.

We will deduct any cancellation charges from any monies you have already paid to us and notify you of the balance of any cancellation charges which may be due.

 

Where an amended or cancelled booking applies to only some of the persons travelling, this may result in a recalculation of the cost of the booking for the remaining persons. In addition to incurring the applicable cancellation charges we may recalculate the holiday cost for the remaining persons in your Party to include (by way of example and not limitation) single room supplements.

 

8) CANCELLATION DUE TO UNAVOIDABLE & EXTRAORDINARY CIRCUMSTANCES

You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, our liability is limited to refunding the monies you have actually paid to us. We shall not be liable for any other loss or damage suffered by you or any member of your party other than losses which cannot at law be excluded. 

These circumstances will only apply where the Foreign, Commonwealth & Development Office (“FCDO”) (or such equivalent successor government body) advises against travel to your destination or its immediate vicinity [https://www.gov.uk/foreign-travel-advice]. For the purposes of this paragraph, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, pandemics, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which in the stated opinion of the FCO make it impossible to travel safely to the travel destination.

 

9) CUTTING YOUR HOLIDAY SHORT

If you decide or are forced to cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and/or services provided by us, or have failed to provide us with adequate time to address any issues, we may not offer you any refund for the uncompleted remainder of your holiday, nor assist with any associated costs you may incur. In such circumstances you may wish to consult with your insurer.

 

Where travel or other arrangements may not be cancelled after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangements.

 

10) IF INSIDER’S TRAVEL CHANGE OR CANCEL

We plan your holiday arrangements many months in advance and may occasionally have to change or cancel your booking and we reserve the right to do so at any time.

 

Changes: If we make insignificant changes to your holiday, we will make reasonable efforts to inform you or your travel agent before your departure, but we have no liability to you in respect of the consequences, if any, of such changes. By way of example and not limitation, insignificant changes include change of accommodation, transport, schedules. Please note that transport arrangements described on our website or otherwise provided to you in the Proposal are subject to change. 

 

Whilst we do our best not to make any significant alteration to your booking, occasionally we may have to make a Significant Change to your confirmed arrangements (as defined in paragraph 1).

 

Cancellation: We will not cancel your travel arrangements less than 60 days before your scheduled departure date, except for reasons of Force Majeure or failure by you to pay the final balance. 

Please note not less than 60 days prior to the scheduled departure we may cancel particular travel arrangements should the number of confirmed clients fail to reach the minimum client booking threshold. You will be notified at the time of your booking of the minimum number of clients required for the travel arrangements to run. 

 

If we make Significant Changes or cancel your booking, we will tell you as soon as reasonably practical and if there is time to do so before departure, we will offer you the choice of:

i. in the case of Significant Changes, accepting the changed arrangements; or 

ii. a refund of all monies paid by you to us; or

iii. accepting an offer of alternative travel arrangements of a comparable or higher standard from us, if available (at no extra cost); or

iv. subject to availability, accepting an offer of alternative arrangements of a lower standard (as determined by us), with a refund of the price difference between the original arrangements and the alternative arrangements.

You must notify us in writing of your choice within 7 days of our offer. If we do not hear from you within 5 days, we will contact you again to request notification of your choice. If you fail to respond within 7 days of the date of our offer to you, we will assume that you have chosen to accept the change or alternative booking arrangements and will act in accordance with this. 

 

Compensation:

In addition to a full refund of all monies paid by you, if we cancel your booking, we may pay you compensation as detailed below, in the following circumstances:

(a) If, where we make a Significant Change, you do not accept the changed arrangements and cancel your booking;

(b) If we cancel your booking and no alternative arrangements are available.

 

The compensation that we offer is subject to any other rights at law which you may have, and which cannot be limited or extinguished.

 

Major change/cancellation is notified – – Compensation per adult

More than 56 days – – Nil

56-28 days – – £25

27-15 days – – £35

14 days or less – – £50

 

IMPORTANT NOTE: we will not pay you compensation where:

(a) we do not make a Significant Change; or

(b) we make a Significant Change or cancel more than 8 weeks before departure; or

(c) we make Significant Changes, and you accept those changes, or you accept an offer of alternative travel arrangements;

(d) Force Majeure applies to any changes; or

(e) we cancel your booking because of your failure to make full payment within the required time; or

(f) the booking is cancelled because the minimum number of persons required for the arrangements is not met, and you are informed of the cancellation in writing within the period indicated in the description of the booking.

If we become unable to provide a significant proportion of the arrangements that you have booked with us after you have departed on transport included in your booking, we will, if possible, make alternative arrangements for you at no extra cost to you and where those alternative arrangements are of a lower standard (as determined by us), provide you with an appropriate refund after you have completed your Tour.

 

11) FORCE MAJEURE

Otherwise, as provided by Statute or Regulation, neither we nor our suppliers shall be in breach of this agreement or otherwise liable for any failure or delay in the performance of our or their obligations if such delay or failure results from events, circumstances or causes beyond our or their reasonable control.

 

12) PASSPORTS & VISAS

It is your responsibility to check and fulfill the passport, visa, health, and immigration requirements applicable to the itinerary for you and each person in your party. You must be satisfied that you and each member of your party satisfies the requirements for each of the destinations included in your itinerary. Requirements change and must be satisfied at the date of entry to the destinations in question.

 

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, we recommend you check the requirements with the Embassy of the country you are visiting.

 

For UK passengers taking European holidays you should obtain a UK Global Health Insurance Card (GHIC). Up to date travel advice can be obtained from the Foreign, Commonwealth & Development Office, visit: https://www.gov.uk/travelaware.

 

Non-British passport holders, including other EU nationals, should obtain up-to-date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

 

 

We do not accept liability for any loss incurred by you or any of your party included on the booking for your or their failure to comply with any passport, visa, immigration requirements or health formalities. If the failure of you or any of your party included in the booking to hold any necessary travel or other documents results in fines, surcharges, legal costs, or other financial penalties being imposed on us, you will be liable to compensate us on an indemnity basis.

 

A number of Governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft to the Authorities before the aircraft leaves its place of origin. The data will be collected either at the departure airport when you check in or in some circumstances when, or after you make your booking. Accordingly, you are advised to allow extra time to check in for your flight. Where we collect this data, we will treat it in accordance with our privacy policy.

 

In the event we are asked to reissue tickets that have been lost, destroyed, or stolen and we agree to do so, any charges incurred as a result of this will be payable by you in advance of such reissue.

 

13) INSURANCE

You are required to have adequate travel insurance in place when making a booking with us. Insurance should cover health, repatriation costs, personal injury, loss of baggage and cancellation. It is important that you have insurance cover adequate for your requirements. We will not be liable for any costs you incur due to your lack of insurance cover. Please check your policy and take it on holiday with you. Participation in sports and activities arranged independently of us are at the individual’s own risk and it is your responsibility to obtain relevant insurance. It is a condition of your booking, and by making a booking with us you confirm, that you and all members of your Party have adequate travel insurance in force for the entire duration of your Tour. We reserve the right to ask you to produce to us a valid insurance policy or policies for all persons in your party.

 

14) YOUR BEHAVIOUR

You are responsible for the proper behaviour of yourself and your Party for the duration of the booked arrangements. If we or any other person in authority is of the reasonable opinion that you or any member of your Party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we reserve reasonable discretion to refuse your booking or to remove you or a member of your Party from the Tour. No refund or payment of any expenses or costs incurred by you will be made under these circumstances. You will be responsible for making full payment for any damage or loss caused by you or any member of your Party during your time away. Payment must be made direct at the time to the service supplier concerned, failing which you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) on a full indemnity basis because of your actions.

 

We are not responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

 

A non-smoking policy applies to all our tours. We do not permit pets to be brought on our Tours.

 

15) COMPLAINTS

We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem or complaint at any time during your Tour, you must report it immediately to the supplier of the service in question and our representative (if applicable) who will endeavour to put things right. You must provide us with every possibility to reasonably rectify the situation. Most problems or complaints can be resolved while you are away, however if you remain dissatisfied, you must write to us within a reasonable period of time (we would suggest 28 days) from the completion of your tour, giving full details of your complaint.

Please send letters to: Insider’s Travel Ltd, 3 Finney Drive, Manchester M21 9DR, UK 

 

Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify your complaint and may impact the way that your complaint is dealt with.

 

16) OUR RESPONSIBILITIES 

(1) Nothing in these terms and conditions shall exclude liability where it is unlawful to do so and any provision found to unlawfully exclude liability shall be excluded from the contract which shall be interpreted as if such provision had not been included.

(2) We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Regulations, as set out below and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and we fail to remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday, you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors.

(3) Always provided this clause shall not limit any statutory right you may have in respect of death or personal injury, we will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

(a) the acts and/or omissions of the person affected; or

(b) the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unavoidable and extraordinary; or

(c) Force Majeure (as defined in paragraph 11).

(4) except in the case of any statutory rights you have in respect of death or personal injury, the amount of compensation we are liable for under this paragraph is limited to:

(a) loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind and in any event for an amount of £50 per person per booking.

(b) Claims not falling under (a) above, and other than claims for death or personal injury, our maximum liability per person per booking shall not exceed three times the proportion of the booking cost applicable to the person making the claim. This maximum amount will only be payable where there has been a total failure to deliver the Tour as described in the booking made with us.

(c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel:

(i) our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from us. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.

(ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.

(iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(5) It is a condition of our acceptance of liability under this paragraph that you notify any claim to us and our supplier(s) strictly in accordance with the complaint’s procedure set out in these conditions.

(6) Where any payment is made by us under this contract or on an ex gratia basis, the person(s) receiving such payment (and their parent or guardian if under 18 years) must assign to us or our insurers any rights they may have against any third parties agree to provide ourselves and our insurers with any and all assistance we may reasonably require including but not limited to taking or defending court action.

(7) We will not be liable for any loss or damage resulting from:

(a) The failure by you or a member of your party to provide us with information relevant to our being able to avoid such loss or damage had such information been provided to us at the time of booking or which had we had such information at the time of booking we would have not accepted the booking; or

(b) Any loss or damage which we could not have reasonably foreseen given the information provided to us by you at the time the booking was made; or

(c) Or relating to any business.

(8) We are not responsible for services or facilities which do not form part of our agreement with you as set out in your booking, or which were not specifically set out on our website, or in emails sent to you prior to or at the time of your booking.

(9) Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall assist in your arrangements with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. The three-night accommodation limit may be increased at our discretion in the case of persons with significant mobility issues, pregnant women, unaccompanied minors, persons requiring significant medical assistance, subject in all cases to our having been notified of such issues at least 48 hours prior to commencement of the package.

 

17) USE OF YOUR INFORMATION

To process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the personal information you provide us, such as name, address, passport details, any special needs, medical, dietary, mobility requirements or other personal information. We may pass such personal information to other relevant suppliers of your travel arrangements such as hotels, airlines, and transport companies. Your personal information may also be provided to credit and debit card companies, security and/or credit reference agencies, government and enforcement agencies, public authorities such as customs and immigration, if required by them, or as required by law. This may involve sending your personal information between different countries, including countries outside the UK where controls on data protection may not be as strong as the legal requirements in the UK. All such transfers will be made in accordance with our privacy policy. If we cannot pass on your personal information to the relevant suppliers, we cannot properly fulfill your booking. You and the members of your party therefore agree to us passing your information to commercial parties and government agencies relevant to the fulfillment of your booking.

 

18) SPECIAL REQUESTS

If you have a special request for a facility or service e.g., adjoining rooms, airline seat requests or special meal types on flights, we shall pass this request on to the relevant supplier, but we cannot guarantee that it will be met, and we shall have no liability to you if it is not. We cannot accept any booking that is conditional upon special requests being met and must emphasise that verbal confirmations of special requests cannot be taken as a guarantee that they will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us.

 

19) DISABILITIES 

We are happy to advise and assist you in choosing a suitable Tour. As some of the accommodation and resorts offered may lack even the simplest facilities, such as ramps for wheelchairs, lifts etc, it is important that, when booking, you advise us of any disabilities and special requirements to make sure the Tour meets your specific needs. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we will not confirm the booking or, if full details are not given at the time of booking, we may cancel your Tour when we become aware of these details. Any cancellation charge incurred by our suppliers will be passed on to you.

 

20) FOREIGN OFFICE ADVICE

You are responsible for making yourself aware of Foreign, Commonwealth and Development Office (FCDO) advice regarding the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the FCDO to avoid or leave a particular country may constitute Force Majeure under this contract.

 

21) PROMPT ASSISTANCE

If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is reasonably appropriate, including information on health services, local authorities, consular assistance, and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or subcontractors will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for, or provide refreshments, and/or accommodation and you should make a claim to them directly. Subject to the other terms of these booking conditions, we will not be liable for any costs, fees, or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before including any cost including but not limited to making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance if the difficulty is caused intentionally, or recklessly by you or a member of your party, or otherwise through your party’s negligence.

 

22) CONDITIONS OF SUPPLIERS

Many of the services which make up your booking are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

 

23) ATOL

Where our flights and flight-inclusive holidays are financially protected by the ATOL scheme this will be made clear to you prior to booking. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. As explained in paragraph 5 of these Ts&Cs, Insider’s Travel Ltd is a member of Protected Trust Services which has ATOL protection and Insider’s Travel Ltd holds a Franchise ATOL with Protected Trust Services. For more information about financial protection in relation to Protected Trust Services please visit [https://www.protectedtrustservices.com/consumer/] and for the ATOL Certificate please visit [http://www.caa. co.uk/ATOL-protection/Consumers/ATOL-certificate/]. The franchise ATOL registration number for Insider’s Travel Ltd under the PTS ATOL franchise is 12359.

 

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

 

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

 

Important Exclusion: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond.

 

24) EXCURSIONS

Excursions or other tours that you may choose to book or pay for whilst you are on holiday do not form part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

 

25) GENERAL

(1) A person who is not a party to this contract shall have no rights under the Contracts (Rights of Third Parties) Act 1999.

(2) Nothing in these terms & conditions is intended to contradict the Package Travel & Linked Travel Arrangement Regulation 2018 (“Regulations”) and the Regulations shall always take precedence over these terms & conditions.

(3) These terms & conditions, together with our priced Proposal, booking confirmation invoice and any payment method instructions, constitute the entire agreement between you and us and supersede all previous agreements in respect of your Tour.

(4) If any provision or term of these terms & conditions is declared illegal, invalid or unenforceable for any reason, that term or provision shall be deleted from these terms & conditions and the validity and enforceability of the other provisions of these terms & conditions shall not be affected.

(5) None of Insiders Travel, its agents or employees shall be liable for any loss or damage of or to any items left by you on any mode of transport, hotel, restaurant, or other venue used or visited during your travel arrangements booked through us.

(6) Except as otherwise provided, these terms & conditions are personal to you and may not be assigned or transferred without our express prior written consent.

(7) No addition to or modification of these terms & conditions shall be binding unless agreed in writing by both you and us.

(8)Suitcases should weigh no more than 20kg per case and you are limited to one such case per person as this is the maximum weight our drivers are insured to lift. We reserve the right to refuse to transport cases weighing in excess of 20kg or you may be asked to lift your own case.