Terms & Conditions, Insider's Travel

Terms & Conditions

Insider’s Travel Ltd terms and conditions of contract. When you make a booking with Insider’s Travel Ltd, you agree to be bound by the terms and conditions of contract as stated below in this document. Your contract with Insider’s Travel Ltd (also referred to as ‘us, ‘our’ and ‘we’) is covered by these terms and conditions, the booking form you complete, the payments you make to Insider’s Travel Ltd and the invoice(s) and confirmation(s) of the booking that Insider’s Travel Ltd sends to you.


1. Booking

You need to complete the online booking form as supplied by Insider’s Travel Ltd, and make the appropriate payment to Insider’s Travel Ltd for the trip and party that the booking covers (the appropriate payment is the deposit specified on the booking form provided.) The lead client on the booking form is responsible for making sure that all payments due from that party are made on time. Once you have received the booking confirmation from Insider’s Travel Ltd, the booking is complete.


2. Contract and jurisdiction

When you make a booking with Insider’s Travel Ltd, you accept the terms and conditions stated in this document. The contract is subject to English law (and no other) and to the jurisdiction of the courts of England and Wales.


3. The price

The price of the tour will be confirmed at the time of booking. We reserve the right to correct any errors in published and confirmed prices. In exceptional circumstances we also reserve the right to increase or decrease the price (by between 2% and 10%) in the event of surcharges being payable by us due to changes in government taxes, fuel or duty or exchange rate fluctuations. If the increase in price is over 10%, you will be entitled to a full refund of all payments made to us, if you exercise this right within 14 days of notification of the change in price. 

4. Cancellation by you

If you wish to cancel your booking, you need to confirm the cancellation in writing by email. If you contact Insider’s Travel Ltd prior to confirming your cancellation, we can advise you of the cancellation charges applicable to your situation and tour type: 

City Tours

For all City Tours, the charges are per person as follows: 

30 days or more: 50 % of tour price 

29 days or less: 100% of tour price

Tailored Tours 

Your terms and conditions will be emailed separately to you prior to booking. 

Small group Tours, Journeys, Escorted Multi-day Tours

The cancellation charge is based on the number of days prior to the starting day of the trip booked. The charges are per person cancelling, as follows:

90 days or more:  loss of deposit

89-60 days: 25%

59-30 days: 50%

29 days or less:100%

 5. Alteration of tours by us

We reserve the right to make lesser alterations and changes, which will not be deemed a reason for you to cancel. Lesser alterations and changes will be communicated to you in the updated versions of the tour itinerary up to and including the final itinerary before travel. For the avoidance of doubt, substantial alterations include (but are not limited to) changes to tour dates, quality of hotels, changes to the majority of walking routes and tourist sites visited. Lesser changes include (but are not limited to) changes to individual walking routes and touristic sites, substitution of a hotel for another of the same standard or small changes to timings of visits. Any lesser changes will be communicated to the client in the updated itineraries.


6. Our liability

We are responsible for the parts of your holiday that you book with us but not for elements booked with 3rd parties (such as flights or extensions not booked through us). We accept our responsibility (including our employees and suppliers) to fulfill all the elements of the tour you book with us to a high standard and with reasonable skill and care. We do not accept responsibility for failure to enjoy your holiday where it is due to anything other than our breach of contract. We are not responsible for injuries that are a result of any member of your party being drunk or through their own actions or inactions, nor are we responsible for any injuries caused by 3rd parties not connected with the tour or any services that are not part of the contract. We are also not responsible for failure to enjoy your holiday as a

result of a specialist request or health condition that you failed to disclose at the time of booking.

We expect you to behave in a responsible way and have consideration for others. If you behave in such a way that you cause (or could cause) danger or distress to others or damage to property, we reserve the right to terminate your holiday.

All the services we provide will be subject to the local laws of the country in which they are provided. Any claim that is for services covered by an international convention will be limited to the maximum compensation specified by the convention.


7. Force majeure

We do not accept liability and cannot pay compensation for events outside our control. Such events include (but are not limited to) terrorism, war, natural disasters, epidemics, adverse or inclement weather conditions. Where such events occur we will endeavour to provide an alternative service or alternative date to you but we do reserve the right to make an increased charge to you if the service offered is of greater value to that contracted.


8. Insolvency protection

Insider’s Travel Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with” The Package Travel, Package Tours Regulations” all passengers booking with Insider’s Travel Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. Your money is fully protected and is held within an independent Trust Account, managed by Protected Trust Services Ltd of 307-315 Holdenhurst Rd, Boscombe, Bournemouth BH8 8BX and its Trustees, chartered accountants – Elman Wall Ltd of 8th Floor, Becket House, 36 Old Jewry, London EC2R 8DD.  All bookings from Friday 19th August 2022 will be protected under PTS. The only time that your money will not be held in the PTS trust would be in the exceptional event that payment was made to paid Insider’s Travel after your tour date, in which case, you would pay Insider’s Travel Ltd directly.


9. Advertising information

Information as described in the itinerary applicable for the journey you have selected and any other communication is correct to the best of our knowledge at the time of publication.


10. If you have a complaint

Our customer feedback is consistently excellent but problems do sometimes occur on tours. If you have a complaint or are suffering from an injury or illness during a tour, please advise the guide or local representative at the earliest opportunity. We will endeavour to deal with any problems as quickly as possible. Where necessary you should seek medical help at the earliest opportunity and obtain records and medical reports from any doctors you visit. If you wish to make a formal complaint, you should do so within 50 days of the end of the tour.


11. Health, visas and passports

All clients are responsible for ensuring that they have a full and valid 10 year passport before travel and (where appropriate) any required documentation and visas (although we are not responsible for booking flights, some of our tours cross international boundaries). All clients are also responsible for ensuring that they have the appropriate health documentation before departure. In the case of EU citizens, this means a completed and issued a European Health Insurance Card. Non EU citizens should have suitable health insurance as part of their travel insurance policy. It is also the client’s responsibility to bring along correct prescriptions and medications where needed and, if necessary; to obtain doctor’s consent to travel in the event of being in poor health.


12. Data protection

To complete your booking (or respond to an enquiry) we need to collect personal data from you for the purposes of offering (including sending information about future tours) and providing our services to you. For these purposes we are a data controller under the Data Protection Act 1998. We will only use your data (and pass it on to suppliers of travel arrangements) for the purposes of offering and providing our services to you and will take full responsibility to ensure that the data is protected securely.


Insider’s Travel Ltd. Company number : 12022126

Registered office: 3 Finney Drive, Manchester M21 9DR, United Kingdom